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RAMAN ACADEMY

Last revised on February 26, 2022

Scope of this policy
This privacy policy (the “Policy” or the “Privacy Policy”) describes how RAMAN ACADEMY collects, uses, consults, or otherwise processes an individual’s Personal Data. For the purposes of this policy,

We are committed to protecting the privacy of our users and customers. This Privacy Policy is especially directed at:

  • visitors and subscribers of the websites of RAMAN ACADEMY;
  • natural persons contacting us through the contact or other forms available on the websites;
  • subscribers to our newsletter(s);
  • users signing in to use our services;
  • users signing in to use Free services;
  • users signing in to attend and/or watch webinars;


This Privacy Policy is intended to inform you how we gather, define, and use information that could identify you, such as your name, email address, address, other contact details, online identifiers, or other information that you provide to us when using our websites or when relying on our services. Please take a moment to read this Privacy Policy carefully.

This policy is to be read as consistent with the Cookie Policy.

This policy includes a description of your data protection rights, including a right to object to some of the processing activities we carry out.

Contacting us
If you have general questions about your account or how to contact Customer Service for assistance, please check the contact us (www.ramanacademy.in/contact-us) page to contact our team.
Please note that if you contact us to assist you, for your safety and ours, we may need to authenticate your identity before fulfilling your request

WHAT DO WE DO WITH YOUR INFORMATION?

Collection of Information
For providing you better services we receive and store information about you such as:

Personal Information
Content published on RAMAN ACADEMY is accessible by all visitors. However, certain RAMAN ACADEMY features and services may require registration. Users may register (“sign-up”) on-site. Upon signing up, an account is created for the user (“Account”). Users who sign-up on-site are required to confirm their registration by clicking on an activation link that is sent to them via email. Users who sign in through Google are automatically activated. All active user accounts have the capability to use our free services and purchase other services.
Users are required to provide part or all of the following information below, depending on the features or services they wish to access (some of which may be automatically retrieved directly from Google):

  • First and last name
  • Email address
  • Phone number


Once you complete activation, you will be able to create your profile.

Non-personal information
We automatically track and collect certain non-personal information such as Website navigation data, Internet Protocol (“IP”) addresses, timestamps, and URLs. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our RAMAN ACADEMY community.

Correspondence information
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our Website, we may store such information on our servers.

Use of Information
We use your information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders, and your payments, and to communicate with you on these and other topics. For example, we use the information to :

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.+917649911100

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT

Payment Information
To protect you against fraud, unauthorized transactions (such as money laundering), claims, and other liabilities, we only collect an identification number and order details which enable us to match each user to the payments he makes. We do not collect credit card information.

We allow our third-party payment vendor (Razorpay) to collect information for the purpose of collecting fees from users on the Website. We do not have access to the payment information that you provide to our third-party payment vendor and this information is subject to the privacy policy of the third-party payment vendor. For more information regarding what payment information our third-party payment vendor collects and how it uses this information, please see their privacy policy from the link below.

We use Razorpay for processing payments. do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Razorpay payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read the terms and conditions of Razorpay on https://razorpay.com

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

COOKIES

We use cookies to maintain the session of your user. It is not used to personally identify you on other websites.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at ramanacademyshimla@gmail.com or call us at +917649911100

Vimal Sadan, near HP State co-operative bank, Chotta Shimla, Shimla, Himachal Pradesh 171002

RETURN/REFUND Policy

Once you subscribe and make the required payment, it shall be final and no changes or modifications can be made to the same, and neither will there be any refund. Click here for more