Last revised on May 12 2021
Scope of this policy
- visitors and subscribers of the websites of RAMAN ACADEMY;
- natural persons contacting us through the contact or other forms available on the websites;
- subscribers to our newsletter(s);
- users signing in to use our services;
- users signing in to use Free services;
- users signing in to attend and/or watch webinars;
This policy includes a description of your data protection rights, including a right to object to some of the processing activities we carry out.
If you have general questions about your account or how to contact Customer Service for assistance, please check the contact us (www.ramanacademy.in/contact-us) page to contact our team.
Please note that if you contact us to assist you, for your safety and ours, we may need to authenticate your identity before fulfilling your request
Collection of Information
For providing you better services we receive and store information about you such as:
Content published on RAMAN ACADEMY is accessible by all visitors. However, certain RAMAN ACADEMY features and services may require registration. Users may register (“sign-up”) on-site. Upon signing up, an account is created for the user (“Account”). Users who sign-up on-site are required to confirm their registration by clicking on an activation link that is sent to them via email. Users who sign in through Google are automatically activated. All active user accounts have the capability to use our free services and purchase other services.
Users are required to provide part or all of the following information below, depending on the features or services they wish to access (some of which may be automatically retrieved directly from Google):
- First and last name
- Email address
- Phone number
Once you complete activation, and you will be able to create your profile.
We automatically track and collect certain non-personal information such as Website navigation data, Internet Protocol (“IP”) addresses, timestamps and URLs. We use this information to do internal research on our users’ demographics, interest, and behavior to better understand, protect and serve you and our RAMAN ACADEMY community.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our Website, we may store such information on our servers.
To protect you against fraud, unauthorized transactions (such as money laundering), claims and other liabilities, we only collect an identification number and order details which enable us to match each user to the payments he makes. We do not collect credit card information.
Use of Information
We use your information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders, and your payments, and to communicate with you on these and other topics. For example, we use the information to :
We use your Information in order to resolve disputes; troubleshoot problems; help promote safe matching; collect fees owed; measure consumer interest in Services; inform you about offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our TOS; and as otherwise described to you at the time of collection. We may compare and review your Business Information for errors, omissions and for accuracy.
We use your e-mail to send you system e-mails about the functionality of our Website that you cannot opt out from and you will have to receive if you want to use our Website. If you want to stop receiving our system e-mails, you will have to de-activate your Account by contacting us.
We use your e-mail associated with your Account in order to send you newsletters and promotions in conjunction with your use of our Services. If you do not wish to receive newsletters you may unsubscribe by clicking the unsubscription link in the newsletter e-mail. We may also send you newsletters which include third party’s offers. If you do not wish to receive these third party offers, you may unsubscribe by clicking the unsubscription link in the newsletter e-mail.
We may use your Business Information in order to provide benchmark analysis and aggregate statistics. This particular Business Information will be anonymized, will not contain personal identification and will not be transferred or sold to third parties in any way or format that identifies you.
We use Website navigation data to operate and improve the Website. We may also use Website navigation data alone or in combination with your Business Information to provide aggregated information about RAMAN ACADEMY.
We collect the IP Addresses to track when you use our Website. We use IP Addresses to monitor the regions from which you navigate our Website and sign-up to use our Services. Your IP-address is also registered for statistical purposes and to better our advertising and layout of the Website. In specific, we use your IP Addresses for the following reasons:
a. Send the most appropriate advertising based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with Internet service providers, universities, or major corporations in specific regions or localities. Aggregate information derived from IP addresses may also be reported to advertisers.
b. Estimate the total number of Internet users visiting our Website from specific countries or regions of the world.
c. Assist third party advertisers to track effectiveness of the promotions they run on our Website, visits to and business at third party’s websites.
For users other than those only signing into the Free services of the Website, we do not share your full name, e-mail, phone number, and job title with third parties for their marketing purposes as a matter of course. However, if we decide to share such information, you shall be notified and shall have the option to opt-out of providing us with your personal information above for this purpose.
For users signing in to the Website, in consideration of free access to a variety of free services, you agree that RAMAN ACADEMY may submit some or all of your Information to another presenter who may use it for marketing purposes.
Use of Business Information by other third parties
We make reasonable efforts to make sure that our users, who use our Services, will use the information available to them solely for RAMAN ACADEMY-related purposes. However, we cannot control their use of that information outside this scope and we are not responsible for such unauthorized uses.
RAMAN ACADEMY reserves its right to share your Information with a third party in case of sale merger, control changes, reorganization, or liquidation of the Company. All actions will naturally be completed in compliance with applicable laws of personal data and privacy.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example to prevent payment fraud or confirm your identity).
For questions about our use of your personal information (including legal basis and transfer mechanisms we rely on) please contact us
Protection of Information
We use reasonable administrative, logical, physical, and managerial measures to safeguard your personal information against loss, theft, and unauthorized access, use, and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. Indicatively :
All our employees, independent contractors, and agents have executed non-disclosure agreements, which provide explicit confidentiality protections. Any employee, independent contractor, or agent who violates such privacy and/or security policies is subject to possible termination and civil and/or criminal prosecution.
We do not make any of your Information available to third parties for their marketing purposes. RAMAN ACADEMY’s software runs on individual servers and no data given or collected is shared with other social media platforms.
If however, we share your Information with third parties, we will notify you. Please note that no transmission over the internet can guarantee confidentiality and non-disclosure, and as such, you transmit at your own risk.
We use robust security measures to protect data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of data. When the Services are accessed using the internet, Secure Socket Layer (SSL) technology protects your Information, using both server authentication and data encryption. These technologies help ensure that your information is safe, secure, and only available to you and to whom you have granted access.
We do not tolerate Spam. To report RAMAN ACADEMY-related spam, please contact us. You may not use our communication tools to send spam or otherwise send content that would violate our TOS. We may check for spam, viruses, phishing attacks, and other malicious activity or illegal or prohibited content of the Website, but we will not permanently store messages sent through these tools.
RAMAN ACADEMY does its utmost to secure communications and data storage in order to protect confidentiality of your Information against loss and interception by third parties. However, it is important to know that there is no zero-risk against loss or interception by others of your Information. You are responsible for maintaining the security and confidentiality of your Account’s username and password.
Storage of Information
We save your Information in our database in order to improve our Website and user experience and in accordance with our TOS. If you wish that your Business Information be permanently deleted from our database when you stop using our Services, please notify us.
Information and Rights
Once you have provided your Personal Data, you have several rights, which you can in principle exercise free of charge, subject to statutory exceptions. These rights may be limited, for example, if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. To exercise any of your rights, you can file a request.
Should you have unresolved concerns, you have the right to lodge a complaint with a Supervisory Authority where you live or where you believe a breach may have occurred. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Supervisory Authority.
Once you subscribe and make the required payment, it shall be final and no changes or modifications can be made to the same and neither will there be any refund.